Return Policy

Due to the personal nature of bath and body products, we are unable to accept returns or exchanges once a product has been opened or used.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

If you mistakenly ordered the wrong product and it is unused with the safety seal still intact a refund or Exchange can be done. Please send back item and email us.

Refund Eligibility

Refunds may be issued if:

The item was damaged during shipping
You received the wrong product
There is a quality or safety concern

To process a claim, please email us at rosemoonritual@gmail.com

with:

Your order number
A description of the issue
Photos of the product and packaging
Date received

Once reviewed, we will issue a replacement or refund at our discretion.

Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet shipped.

Final Sale Items

Custom or personalized products
Sale or clearance items
Gift cards

These are non-refundable.

Customer Responsibility

Please review ingredients carefully before purchasing. We do not offer refunds due to allergic reactions or scent preferences, as these are subjective and vary by individual.

If you have sensitivities, we recommend contacting us before ordering so we can help guide you to the best product for your needs.